Customer Service Representative

Greenville, NC

Full-time

Remote

Entry, Mid Level

Sandvik is an engineering group with products that enhance customer productivity, profitability, and sustainability. They are seeking a Customer Service Representative to deliver a world-class customer experience, collaborating closely with internal teams to ensure seamless service from inquiry to delivery.

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Responsibilities

Customer Support: Respond to inquiries, resolve issues, and ensure customer satisfaction.
Database Management: Maintain accurate customer records, including delivery addresses and contact details.
Order Management: Process and monitor orders from entry to invoicing, including returns and claims.
Quotations: Collaborate with sales to prepare accurate and competitive quotes.
Issue Resolution: Proactively identify and address potential delays using tools like Power BI.
CRM Management: Handle CRM tasks and cases efficiently and within service level agreements.
E-commerce Growth: Support initiatives to expand our digital customer engagement.
Cross-functional Collaboration: Work with procurement and warehousing teams (where applicable) to ensure timely delivery and stock management.