Sandvik-logo
Sandvik
·
June 4, 2025
Apply Now
This job has closed.

Customer Service Representative

Greenville, NC
Full-time
Remote
Entry, Mid Level
Sandvik is an engineering group with products that enhance customer productivity, profitability, and sustainability. They are seeking a Customer Service Representative to deliver a world-class customer experience, collaborating closely with internal teams to ensure seamless service from inquiry to delivery.
Apply Now

Responsibilities

  • Customer Support: Respond to inquiries, resolve issues, and ensure customer satisfaction.
  • Database Management: Maintain accurate customer records, including delivery addresses and contact details.
  • Order Management: Process and monitor orders from entry to invoicing, including returns and claims.
  • Quotations: Collaborate with sales to prepare accurate and competitive quotes.
  • Issue Resolution: Proactively identify and address potential delays using tools like Power BI.
  • CRM Management: Handle CRM tasks and cases efficiently and within service level agreements.
  • E-commerce Growth: Support initiatives to expand our digital customer engagement.
  • Cross-functional Collaboration: Work with procurement and warehousing teams (where applicable) to ensure timely delivery and stock management.

Qualification

Required

  • 2–6 years of experience in a customer service role
  • Diploma or Bachelor’s degree in any field
  • Proficiency in Microsoft Office 365 and familiarity with ERP systems
  • Strong communication and problem-solving skills
  • Ability to work independently and manage multiple priorities
  • A collaborative mindset and commitment to continuous improvement

Preferred

Benefits

Sandvik is an engineering group with products that enhance customer productivity, profitability, and sustainability.
Glassdoor
4.1
Founded in 1862
Stockholm, Stockholms Lan, SWE
10001+ employees
https://www.home.sandvik