Yealink is hiring a Field Application Engineer to provide technical services and after-sales support to enterprise and paying customers. The role resolves customer issues, documents and reports problems, and handles related internal matters.
Responsible for technical services for important global customers(enterprise business) and paying customers, effectively solve customer problems through hotlines/ticket systems/emails, etc., and ensure customer service satisfaction
Responsible for handling after-sales technical problems of customers, provide customers with professional problem solutions, and ensure timely and effective problem resolution
Record, analyze, and summarize customer problems according to internal requirements, and report feedback to internal persons in charge on time
Receive and handle other matters arranged internally, and effectively close the problem loop
Qualification
Required
Bachelor degree or above, with a background in network, electronics, communications, computers, etc
Fluent in English &Chinese listening, speaking, reading, and writing
Good communication, service awareness, and teamwork spirit
Preferred
implementation, testing or technical support work experience
IT call center service experience
Benefits
Yealink is a provider of VoIP Phone and IP communication solutions.
