Agilent Technologies hires Field Service Engineers to support customers at laboratory sites. The role installs, implements, maintains, and repairs laboratory systems, resolves performance issues, advises on preventive maintenance, and trains field engineers and customers.
You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. Our varied product lines include hardware, software and networking products as well as operating systems
Installs and optimizes hardware/software/network products and configurations at customer sites
Diagnoses and resolves product performance problems
Performs maintenance and repairs
Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business
Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software
Train other field engineers and customers in the solutions
Qualification
Required
A Bachelors or master's degree within the science field – e.g. chemistry, analytical chemistry biochemistry, biotechnology or similar
1-2 years of experience in a similar position or experience as an end user
Experience with troubleshooting and problem solving
Verbal and written communication is clear, respectful and timely
Preferred
Experience with the Agilent solutions is desired but not essential
Benefits
Option to work remotely
In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage
Eligibility for bonus, stock and benefits
Agilent Technologies addresses the scientific and laboratory management needs of analytical scientists and clinical researchers.
