Evertz is a growing high-technology company and a worldwide leader in the design and manufacture of broadcast and audio/video equipment. They are seeking a Field Service Engineer to be the first point of contact for clients, combining technical skills and customer service in a role that requires travel across the US.
Travel within the US for customer deployments and general service
Install product(s) or systems at customer sites and deliver product training to customers
Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance
Assess customer’s product application, troubleshoot and diagnose issues through research and/or re-creation to determine a root cause
Systematic & detail-oriented troubleshooting, data collection and reporting of issues
Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback
Qualification
Required
College or University education in Electrical, Electronic, or Computer disciplines
Passion for technology and learning new software and hardware products
Hands-on experience with IP Networking, server hardware and Linux OS
Unparalleled desire to help customers and deliver service excellence
Problem-solving ability while reacting to changing situations, & championing issues to resolution
Ability to multi-task in a fast-paced environment
Strong verbal and written communication skills
Must be eligible for travel within US and Canada
US Citizenship is essential
Preferred
Benefits
Employer funded benefits program
Competitive total compensation package
Work-Life Balance
Career Progression
Casual Work Environment
Remote work possibility for any US State
Evertz Microsystems is a global manufacturer of broadcast equipment and solutions.
