Thermo Fisher Scientific is a global leader in serving science, and they are seeking a Field Service Engineer I to join their team. In this entry-level role, the engineer will perform installation, maintenance, troubleshooting, and repair services on analytical and laboratory instrumentation while delivering exceptional customer support under the guidance of senior engineers.
Perform onsite installation, basic repairs, preventive maintenance, calibrations, updates, and operational qualifications on analytical and laboratory instrumentation
Troubleshoot mechanical, electrical, vacuum, software, and networking-related issues with support from senior engineers and technical support when needed
Respond to customer service requests in a timely and professional manner
Document all service activities, repairs, parts usage, and customer interactions within company service systems
Maintain regular communication with customers regarding service schedules, system status, and repair updates
Support customer operator training on instrument operation, maintenance, and best practices
Assist senior Field Service Engineers during complex installations, escalations, and large customer projects
Manage and maintain assigned company tools, test equipment, service inventory, and car stock
Travel daily within assigned territory to customer laboratories, research facilities, manufacturing sites, and universities
Participate in technical training programs, certifications, and self-study to build product knowledge and technical competency
Collaborate with Technical Support, Applications, Sales, Engineering, and fellow service engineers to resolve customer issues
Follow all company safety procedures and laboratory compliance requirements while working with high-voltage systems, chemicals, and scientific equipment
Support flexible scheduling and occasional emergency service coverage based on customer and business needs
Perform additional duties as assigned
Qualification
Required
Bachelor's degree in Engineering, Electronics, Mechanical Engineering, Biomedical Engineering, Physics, Chemistry, Biology, Computer Science, or related technical/scientific field
No prior field service experience required; internship, co-op, military technical training, or laboratory instrumentation experience preferred
Basic understanding of electronics, mechanics, vacuum systems, and computer hardware/software troubleshooting
Strong problem-solving and analytical skills
Excellent customer service and communication abilities
Ability to read and interpret technical documentation, schematics, and engineering drawings
Proficiency with Windows operating systems, Microsoft Office, and basic networking concepts
Strong organizational and time management skills
Ability to work independently while also collaborating effectively with team members
Valid driver's license required
Ability to travel frequently within assigned territory (50–75%)
Able to lift 40 lbs. without assistance
Laboratory Setting
Office
Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Preferred
Experience working with analytical instrumentation, laboratory equipment, or scientific environments
Exposure to cleanroom, semiconductor, clinical, diagnostics, or research laboratory environments
Familiarity with high-voltage electronics, vacuum systems, spectroscopy, chromatography, microscopy, or imaging systems
Additional language proficiency is beneficial
Located near Frederick, MD preferred
Benefits
Variable annual bonus based on company, team, and/or individual performance results in accordance with company policy
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Thermo Fisher Scientific is a biotechnology and laboratory equipment company that provides a wide range of scientific products and services.
