PAR Technology Corporation has been a leader in restaurant technology for over four decades, providing innovative solutions to empower brands worldwide. The Loyalty & Rewards Program Manager plays a crucial role in guiding customers to achieve their business objectives through the Open Commerce platform, collaborating with various teams to enhance customer engagement and program implementation.
Understand PAR Retail's technology platform and products and work with other Technical Program Managers to help customers leverage key functionality to drive business results
Support Customer Success Team in confidently, and carefully coordinating implementation details, and onboarding requirements for multiple customer accounts
Support Technical Program Management team in delivering customer reporting, producing insightful analysis of program data, and communicating data-driven recommendations to customers
Work with PAR Retail's Product & Engineering teams to understand, test and communicate future and new platform functionalities
Demonstrate the desire to learn industry trends, best practices and challenges in order to contextually evaluate customer program performance
Support Customer Success Team in producing case studies for internal and external use
Anticipate stakeholder concerns and other risks, in order to bring attention to the team for resolution
Qualification
Required
1-3 years professional experience
Bachelor's degree or equivalent
Ability to work across a variety of internal teams to help deliver outcomes for our customers
Desire to grow into a larger role on the PAR Retail team
Interest in customer engagement and how digital programs help to build stronger customer relationships
Strong writing, communication, organization and facilitation skills
Detail-oriented self-starter, capable of prioritizing in a fast-paced environment and pursuing solutions
Ability to meet deadline and to consider both big picture strategy and minute, tactical details
Value quality and consistency, with an emphasis on continued personal and professional growth
Passionate about understanding your customers' targeted business outcomes and making them successful
Obsession with the details, with finding and squashing risk, with seeking solutions that work for your customer and PAR Retail's business, and offering proactive support
Willing to approach unfamiliar problems with an openness and determination to learn new skills and subject matter
High emotional intelligence and interpersonal skills
Preferred
Ability to explain technical concepts, risks and issues in a business-friendly manner that helps cross-functional teams understand and take action
Experience with customer relationship management
Basic knowledge of SQL is a plus, but not required
Benefits
PAR Technology creates and markets products that help restaurant and retail operators.
