Haemonetics is seeking a Product Application Specialist to support customers and product applications across North America. The role provides technical, quality, and regulatory support, delivers customer training, supports product implementations, and collaborates with cross-functional teams to promote product adoption and customer satisfaction.
Provide technical support for customers within assigned territory, addressing product, quality, and application-related inquiries and escalating issues as appropriate
Assist with the development or delivery of technical education and product training programs to ensure a uniform, high standard of training and optimal product results, promoting product confidence and ensuring customer satisfaction
In partnership with senior team members, provide training to internal and external customers as needed
Communicate success, best practices, and techniques of tactile execution programs to Product Applications, Marketing, and Sales teams
Maintain and expand technical knowledge of Haemonetics’ existing product portfolio as well as competitive products
Support the execution of sales and marketing initiatives for assigned products to promote successful product utilization and achievement of business objectives
Provide sales and account management team with technical representation during customer presentations, meetings, conferences, and seminars
Assist in providing technical, quality, and regulatory support for the assigned product portfolio within the territory
Support product implementations and customer onboarding activities, working collaboratively with senior team members and cross-functional partners
Act as a liaison between customers and internal teams by communicating customer feedback, technical concerns, and product-related opportunities
Qualification
Required
1 to 2 years working experience with technical experience with medical devices, or clinical experience with plasma collection
Bachelor's Degree Required
People person with excellent presentation and communication skills required
Ability to troubleshoot product, application, and customer issues
Ability to work effectively within cross-functional teams
Strong organizational and time-management skills
Attention to detail and follow-through
Preferred
Experience in customer product integration and training desired
degree in biomedical engineering, electrical engineering, computer engineering or other technical discipline desired
Benefits
Incentives may also be provided as part of Haemonetics’ employee compensation.
For non-sales roles, employees will be eligible for a discretionary annual bonus, the target amount of which varies based on the applicable role, to be governed by the applicable plan terms.
Employees may also be eligible to participate in the Company’s long-term incentive plan, with eligibility and target amount dependent on the role.
A 401(k) with up to a 6% employer match and no vesting period
An employee stock purchase plan
“flexible time off” for salaried employees
For hourly employees, accrual of three to five weeks’ vacation annually (based on tenure)
Accrual of up to 64 hours (annually) of paid sick time
Paid and/or floating holidays
Parental leave
Short- and long-term disability insurance
Tuition reimbursement
Health and welfare benefits
Haemonetics is a global medical technology company that provides Blood Management and Interventional Technologies.
