ABB provides electrification and automation solutions for various industries. The Channel Applications Engineer will provide technical sales execution to the Channel team and partners, focusing on ABB Low Voltage drive and PLC/HMI product knowledge, while strengthening customer relationships and ensuring satisfaction.
Apply Technical Knowledge – Design and recommend tailored solutions based on a deep knowledge of the portfolio and capabilities to meet customers’ unique needs. Contribute to specification by negotiating deviations and agreeing on win-win solutions. Identify and communicate applicability of (new/emerging) functional solutions to address current business issues. Advise others on the delivery of high-quality solutions by applying broad and deep professional expertise.
Customer Relations – Continuously strengthen existing customer relationships. Take the initiative to get to know new customers. Follow-up on customer complaints in a timely manner according to a defined process. Identify and meet customer needs and ask for feedback.
Sales Techniques – Know and confidently use basic sales techniques (e.g. communication, active listening, presentation…). Take different viewpoints into consideration when creating a solution. Self-reflect on sales approach and adjust to customers as needed. Support the Channel team with customer presentations and demonstrations by serving as the product expert through strong solution competence.
Analyze drive, PLC/HMI motor application problems and initiate effective measures for their solution. Coordinate activities with related groups to most efficiently achieve objectives to ensure customer satisfaction.
Qualification
Required
Bachelor’s degree in electrical engineering or related field.
2+ years of experience in the application of Low Voltage drives with basic knowledge of Compressors, Pump & Fan, Extruder, Crane, Hoists & Winches, Centrifuge, General Machinery and other applications.
Exceptional technical application and technical communication skills.
Understanding of Serial and Ethernet communication protocols (Ethernet/IP, ProfiNet, Etc).
Programming experience in industrial PLCs (ABB, Rockwell, Siemens, Square D, or others).
Ability to read, analyze, and interpret electrical and mechanical drawings, common technical journals, financial reports, and legal documents.
Ability to respond to common inquiries or complaints from customers, vendors, regulatory agencies, or members of the business community.
Requires a valid driver’s license and passport with ability to travel within the Northeast territory > 50% of the time to customer and end user sites.
Candidate must already possess a work authorization that would allow them to legally work for ABB in the United States.
Preferred
Benefits
ABB provides electrification and automation solutions for various industries.
