Cisco is a leading technology company focused on building secure and resilient digital environments. They are seeking a Sales Development Representative who will develop and qualify leads through various channels, build relationships with prospects, and maintain accurate records in CRM systems.
Develops and qualifies inbound and outbound leads within a broad territory of prospects through a variety of channels (e.g., e-mail, phone, social media)
Learns to qualify leads through understanding prospect industry, size, products, and specific needs
Under guidance, learns to develop relationships with prospects to validate opportunities
Follows a prescribed process and leverages tools to generate and qualify leads
Builds and grows a pipeline of leads for a specific product or service offering
Creates initial contact with potential customer(s) to qualify them as a lead for a specific product or service offering and tracks using an internal customer relationship management (CRM) system
Gathers information to qualify customer needs and fit for products or service offerings under guidance
Documents input from potential customers to identify potential opportunities or challenges
Leverages tools and templates and predefined processes to qualify and convert leads to a meeting with the relevant account team
Performs regular follow up with leads, building trust and interest in Cisco products and service offerings
Maintains accurate customer data in CRM systems, ensuring up-to-date records
Develops knowledge and familiarity with the value proposition and core technical capabilities of targeted Cisco solutions
Develops understanding of linkages between Cisco solutions and customer needs
Uses CRM software and other basic sales enablement tools (e.g., Salesforce, email sequencing, pipeline forecasting) for customer information updating, interactions tracking, and initial lead research and identification
Follows standardized internal procedures for prospecting and qualifying, escalating issues when necessary
Learns from peers and engages in internal discussions to further knowledge of lead generation approaches
Qualification
Required
4 year college degree along with 6mos + experience
Preferred
CRM experience, particularly Salesforce, and Excel skills
Prospecting experience using tools like ZoomInfo and Sales Navigator
Benefits
Medical, dental and vision insurance
A 401(k) plan with a Cisco matching contribution
Paid parental leave
Short and long-term disability coverage
Basic life insurance
Grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan
For quota-based incentive pay, Cisco typically pays as follows:
* .75% of incentive target for each 1% of revenue attainment up to 50% of quota;
* 1.5% of incentive target for each 1% of attainment between 50% and 75%;
* 1% of incentive target for each 1% of attainment between 75% and 100%; and
* Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target
Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid
Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements
Cisco develops, manufactures, and sells networking hardware, telecommunications equipment, and other technology services and products. It is a sub-organization of Cisco Press.
