ADM is a global leader in human and animal nutrition and agricultural origination and processing, providing ingredient solutions for food, beverage, health, and wellness markets. The Sales Representative will manage customer accounts and prospect for new business within ADM’s sweetener, starch, and acidulant portfolio, while supporting quoting, negotiation, CRM management, market research, and cross-functional growth initiatives.
Manage a portfolio of accounts, from initial quote to delivery on time, as well as ongoing service after the sale
First point of contact for phone and web inquiries, including basic applications support and referral to appropriate channels. Responsible for vetting all new potential business for product lines within Carbohydrates Solutions
Prospect and call potential customers
Responsible for closing deals and achieving customer satisfaction based on goals and objectives established by product business managers
Facilitate and manage product samples and technical document requests and capture all pertinent data. Manage process for potential sale
Sell within a core portfolio of products while also promoting ADM’s full pantry of products and services
Leverage internal relationships, networks, and other ADM divisions to cross sell accounts and show ADM’s value
Power user of CRM SalesForce.com, daily interaction, logging all pertinent activity and customer notes, managing and updating pipeline
Compile monthly and quarterly reports
Maintain project funnels from multiple sources to support product management
Identify, assemble and report trending areas of interest to product management
Understand the needs and the expectations of the customers. Report or provide relevant solutions if necessary
Demonstrate the methods of using products and resolve customer queries
Make efforts to achieve the short term sales targets and improve the good will of the organization
Work closely with cross-functional team to maximize short and long-term profitable growth
Market segment management, understanding and reporting on segment activity and trends
Manage a database of potential customers and contact them regularly. Maintain friendly relations and dialogue
Channel and log suggestions, inquires and complaints to the appropriate people/systems
Market research and investigation to related competitive products and marketing strategies. Develop a clear understanding of how commodity futures markets influence pricing of products
Follow determined reporting structures and report compilation
Qualification
Required
1+ years of relative sales or customer facing experience
Bachelor degree in business or science-related field
Superior organization and technological skills
Outgoing personality with eagerness to assist customers via phone, web, and trade shows
Team skills: ability to share ideas, work with and assist other members to ensure success of the team
Exceptional verbal and written communication skills, with a high level of confidence
Creative thinker and critical problem solver
Team player and target oriented. Must work well with others
Ability to multitask, work independently, and handle conflicts to a certain level
Preferred
Proficient in CRM software (SalesForce preferred), and other programs such as Power Point, Word, Outlook, Excel
Benefits
Annual bonus
Training in ADM Sweetener, Starch & Acidulant product portfolio, sweetener market insights, prospecting, customer/product discovery, quoting and negotiation, market intelligence, product applications, sales and marketing activities, and compiling business case scenarios
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