Guild Mortgage Company is a mortgage banking firm dedicated to serving homeowners and buyers since 1960. The UW Liaison I is responsible for supporting Sales and Operations by identifying products that meet borrower needs, assisting with loan structuring, providing training, and acting as a point of contact for underwriting support.
Provide customer service to Retail and Correspondent origination staff related to general product questions, resolving inquiries related to pricing, eligibility, lock policy, and loan scenarios
Maintain a strong working knowledge of company product and processes
Assist Loan Officers in identifying specific products that best fit individual borrower needs
Serve as feedback conduit from field to headquarters regarding strengths and weaknesses of existing product offerings and processes; identify areas of improvement, recommend solutions, etc
Partners with Regional VP, Regional Operations Manager, Operation Center staff and Corporate departments in educating the field on new product offerings and enhancements; help manage new product/product change roll out announcements and other internal communications related to area of expertise
Partners with Regional VP, Regional and District Operations Manager, Operation Center staff and Corporate departments in providing initial and ongoing product training to field staff; collaborate with training department, helping identify training needs and providing applicable solutions
Present and promote webinars related to products as needed
Provides guidance to Loan Officers, LOAs, Loan Processors in the branches with selecting the best product and loan structuring for their customer
Read and respond to UW Help questions received via email on moderate to high complexity inquiries
Perform as main point of contact to assist Underwriters with incoming phone calls, status and communicate any relevant informant with branch personnel
Prepare self-employed income calculations using LoanBeam. Be SME for LoanBeam
Offer guidance to sales on all jumbo products. Be SME for jumbo products
Perform other duties as assigned
Qualification
Required
Bachelors Degree directly related to the position or equivalent, required
Expert-level understanding of the intricacies of mortgage product guidelines and process
Passionate about delivering excellence in customer service
Excellent verbal and written communication abilities
Ability to act as a team player, eliminating silos and effectively working with others
Strong critical thinking skills with an eye for strengthening and/or improving processes
Excellent verbal and written communication skills required
Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required
Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required
Commitment to company values
Customer Service - Proactive attention to each person
Integrity - Do and say what's right
Respect - Treat others with dignity
Collaboration - Listen and work together
Learning - Seek knowledge and strive for improvement
Excellence – Deliver the unexpected
Preferred
Benefits
Guild Mortgage is a growing mortgage company that offers residential mortgage products as well as local in-house origination and servicing.
