ICF is seeking a ServiceNow Application Tester to support the testing and quality assurance of ServiceNow platform solutions in a client‑facing, Agile delivery environment. This role focuses on validating configured and custom ServiceNow functionality, ensuring solutions meet documented requirements, and supporting high‑quality, reliable implementations across development and test environments.
Execute functional, regression, integration, and user‑acceptance testing (UAT) for ServiceNow platform solutions
Review requirements, user stories, and acceptance criteria to develop clear and traceable test cases and test scenarios
Validate ServiceNow workflows, forms, scripts, integrations, and configurations across supported modules
Document test results, identify defects, and track issues through resolution using established defect‑tracking tools
Collaborate with developers, business analysts, and product owners to clarify requirements and resolve defects
Support testing of workflows related to workplace requests, work orders, inspections, incidents, corrective actions, and approvals
Participate in Agile ceremonies, including sprint planning, daily stand‑ups, backlog refinement, and retrospectives
Support UAT activities by coordinating with stakeholders, executing test scripts, and validating fixes
Contribute to test documentation, test summaries, and quality metrics
Qualification
Required
Bachelor's degree in a related field
2 years of experience in software testing or quality assurance for enterprise applications
Experience testing ServiceNow configurations, workflows, and integrations
Experience creating and executing test cases based on documented requirements
Experience with Agile or Scrum‑based delivery environments
Ability to clearly document defects, test results, and testing artifacts
Ability to obtain and maintain a Public Trust clearance
Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S
Preferred
Experience supporting testing of physical security or facilities‑related solutions, including the SAFE suite of physical security applications and associated workflows and processes
Familiarity with ServiceNow Automated Test Framework (ATF)
Experience testing integrations using REST/SOAP APIs and validating data flows between systems
Awareness of accessibility and usability requirements, including Section 508 considerations
Experience using Agile tools such as JIRA, Confluence, or similar platforms
Benefits
ICF is a global consulting and technology services provider focused on making big things possible for our clients.
