United Airlines is hiring an Analyst – Menu Design to support the strategy, planning, and execution of its onboard food and beverage experience. The role supports menu development and program implementation, coordinates changes with stakeholders, and analyzes feedback and operational results to improve offerings.
Support the development and implementation of onboard food and beverage programs for customers and crew, including menu planning, product evaluation, documentation, and rollout coordination
Coordinate menu and service changes with Catering Operations, Inflight, Onboard Experience, Marketing, Procurement, Digital Technology, catering partners, suppliers, and other internal and external stakeholders
Manage assigned menu programs and initiatives, including project timelines, stakeholder communications, deliverables, approvals, and implementation readiness
Analyze customer feedback, operational performance, product information, and program results to identify opportunities to improve menu offerings and the onboard experience
Maintain accurate menu specifications, implementation materials, program trackers, and other documentation required to support consistent operational execution
Identify and recommend process improvements throughout the menu-development lifecycle, from concept development and evaluation through implementation and post-launch review
Prepare program updates, presentations, and recommendations for leadership and other key stakeholders
Qualification
Required
Bachelor's degree
1+ years of related experience
Ability to solve complex operational problems
Experience communicating with a diverse group of stakeholders
Must be legally authorized to work in the United States for any employer without sponsorship
Preferred
1+ years of airline, catering, and/or hospitality experience
Prior experience with Inflight Services and/or Catering Operations workgroups
Leadership exposure and speaking presence
Proficiency with the Microsoft Office suite of products
Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them to support research, analysis, content creation, and problem-solving
Apply critical thinking to validate AI-generated outputs while adhering to organizational policies for responsible AI use, data privacy, and security
Benefits
This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
Chicago-based hybrid role with in-office requirements 50% of the time.
United Airlines is an aviation company that provides information on reservations, bookings, and travel services online.
