American Express is a company with a long history of innovation and a commitment to its customers and employees. They are seeking an Associate UX Researcher to help improve the digital workplace experience for their global colleagues through various UX research methods and collaboration with product teams.
Help our organization shape the best possible experience for our colleagues at American Express.
Hone the skills needed to provide UX research and best practice consulting services to product teams at every stage of their product’s life: from prototyping and proving out a new product concept, to ensuring continuous improvement of existing products.
Use journey maps, interviews, A/B testing and other practices that illuminate the colleague experience and bring insight to those who supply the solutions.
Lead end to end UX research processes, from recruiting and development, to fielding and data collection.
Communicate with users, customers and colleagues in public speaking and private environments.
Conduct both qualitative and quantitative research methods.
Deal with customers and users, hearing and understanding feedback and needs.
Evaluate and report with an understanding of descriptive and basic inferential information.
Document the user’s journey, throw together low fidelity wireframes to showcase an idea, and illustrate options with rough sketching.
Qualification
Required
The ability to lead end to end UX research processes, from recruiting and development, to fielding and data collection
The ability to communicate with users, customers and colleges in public speaking and private environments
Experience conducting both qualitative and quantitative research methods
Experience in dealing with customers and users. Hearing and understanding feedback and needs
Skill in evaluating and reporting with an understanding of descriptive and basic inferential information
Some level of experience with other elements under the UX umbrella; you don’t need to be a unicorn or have any graphic design skills, but you should be able to document the user’s journey, throw together low fidelity wireframes to showcase an idea, and illustrate options with rough sketching.
An understanding of the UX umbrella and a desire to develop skills in multiple areas
Familiarity with Design Thinking practices
Desire to learn the skills necessary to be successful. You don’t need a specific number of years in this field or in the financial industry, but we’ll look for evidence that you’ll be both happy and successful as a member of our team.
Preferred
Associates degree in relevant field preferred
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services.
