Comcast is a Fortune 50 leader in media and technology, seeking a Content Experience Specialist to craft intuitive digital experiences. The role involves designing and refining digital tools, conducting user research, and collaborating with various teams to enhance content delivery for customers.
Partner with designers, researchers, product owners, and engineers to create user-centered content experiences
Write and optimize generative AI responses, personas, and conversational flow for chatbots and other digital interfaces
Structure and scale content systems that integrate AI while maintaining quality, accuracy, and usability
Ensure all content is inclusive, accessible, and adapted for tone, format, and technical delivery across platforms
Confidently present creative solutions to stakeholders and development teams in formal and informal settings
Research usability and assess the look, feel, and functionality of digital tools
Develop and refine prototypes that make complex tools simple and intuitive
Monitor digital media performance and iterate based on user behavior
Contribute to large-scale projects and occasionally tackle smaller ones with precision
Ask the right questions to the right people to get the right answers—at the right time
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Other duties and responsibilities as assigned
Qualification
Required
A deep understanding of conversational design
A solid grasp of agentic design and a fearless curiosity about AI
Experience with or interest in machine learning, especially prompt writing and collaboration with ML engineers
Bachelor's Degree
2-5 Years of relevant work experience
Preferred
Content management experience
UX collaboration chops
A love for teamwork and cross-functional partnerships
Experience with MS Office
Experience with Figma
Experience with Jira
Experience with Google Dialogflow
Experience with Google Agent Development Kit (ADK)
Benefits
Supportive onboarding with training modules, job shadowing, and access to the Conversational Design Institute
Opportunities to level up—this role can grow into a Specialist 3
A collaborative, family-oriented team culture where everyone pitches in
Comcast is a media and technology company that provides broadband internet, mobile services, and entertainment platforms. It is a sub-organization of SkyShowtime.
