Conversation Designer

Ohio, United States

Full-time

Onsite

Entry, Mid Level

LexisNexis is a data analytics company that provides information solutions and law legal databases to Law and corporate businesses. The Conversation Designer is responsible for creating engaging and effective conversational experiences across AI-powered interfaces, collaborating with various teams to align designs with user needs and business goals.

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Responsibilities

Design conversation flows, scripts, intents, and prompts for chatbots and voice assistants.
Apply principles of UX writing, turn-taking, tone, and personality to ensure natural interactions.
Create variations and handle edge cases, misunderstandings, and fallback scenarios.
Collaborate with data scientists and NLP engineers to define intents/entities and train language models.
Analyze conversational data and user feedback to refine flows and improve performance.
Partner with product managers, developers, UX researchers, and brand teams to align conversation design with user needs and business goals.
Support testing and validation of conversation designs through prototypes, A/B tests, and usability sessions.
Develop and maintain conversational style guides, persona frameworks, and tone-of-voice guidelines.
Ensure compliance with accessibility, ethical AI, and inclusivity standards.

Qualification

Required

2–5+ years of experience in UX writing, conversation design, or chatbot/voice assistant development.
Familiarity with NLP/NLU platforms (e.g., Dialogflow, Rasa, IBM Watson, Microsoft Bot Framework).
Strong communication and storytelling skills with a user-centered mindset.
Experience mapping out dialogue trees, user journeys, and interaction models.
Understanding of linguistics, psychology, or human-computer interaction.
Experience with prototyping tools (e.g., Voiceflow, Botmock, Adobe XD).
Knowledge of markup or scripting languages (e.g., JSON, SSML, YAML).
Exposure to LLM-based systems (e.g., ChatGPT, Claude) and prompt engineering.

Preferred

Benefits

Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

LexisNexis is a data analytics company that provides information solutions and law legal databases to Law and corporate businesses.

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