Gap Inc. is a company that creates culture through its iconic American brands. The Design Operations Coordinator is an entry-level role responsible for managing operational details for the Experience Design team, ensuring smooth functioning of design practices, and supporting UX researchers in participant recruitment and study logistics.
Own Jira hygiene across all UX boards: ensure tickets are correctly categorized, estimated, assigned, and transitioned through workflows. Flag stale tickets, missing information, and broken dependencies before they become problems
Build and maintain weekly and monthly UX reports: capacity utilization, throughput, backlog health, and SLA tracking. Make the data clean and the reports useful, not decorative
Support research operations: coordinate participant recruitment, manage screening and scheduling logistics, maintain the research repository, and help distribute insights so they reach the teams that need them
Help document and refine team workflows, design rituals, and project management processes. When something is inefficient, flag it and propose a fix
Manage design tool administration: Figma licensing, Jira board configuration, Confluence spaces, and onboarding new team members onto the tooling ecosystem. Keep access current and organized
Support the onboarding process for new design hires (both Gap and managed services partner): ensure they have tool access, documentation, and context to be productive quickly
Maintain design asset repositories, documentation libraries, and shared resources. Keep things findable and current
Facilitate routine team meetings, standups, and retrospectives. Take clear notes, track action items, and follow up
Coordinate logistics for cross-functional workshops, design sprints, and collaborative sessions organized by the Design Operations Director
Look for opportunities to use AI tools to automate repetitive operational tasks: reporting, data cleanup, scheduling, and intake triage
Qualification
Required
0 to 2 years of experience in project management, administrative support, design operations, or a design-related environment
Exceptional organizational skills
Familiarity with design and collaboration tools such as Figma, Jira, Confluence, Miro, or Slack
Clear communication skills
Proactive attitude
Curiosity about design and passion for enabling creative teams
Comfortable working across teams and time zones
Eager to learn
Preferred
Recent graduates with relevant internship experience are encouraged to apply
Benefits
Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
One of the most competitive Paid Time Off plans in the industry.
Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.
Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.
Employee stock purchase plan.
Medical, dental, vision and life insurance.
Gap Inc., a house of iconic brands, is the largest specialty apparel company in America.
