Nava is a consultancy and public benefit corporation focused on improving government services. They are seeking a Designer/Researcher to collaborate on design and research efforts that impact millions of Americans, driving user-centered solutions in a complex government ecosystem.
Apply a service design mindset to challenges with a relentless focus on user needs
Propel understanding of users, by running quantitative and qualitative user research initiatives and sharing findings with internal and external collaborators
Drive research ideas from concept to production, from diagramming to drafting research plans to conducting user interviews
Collaborate with multidisciplinary Nava product teams and government staff to drive service-level changes to product direction
Qualification
Required
At least two years of experience working as a service designer or researcher working with product teams within a professional working environment
Experience mapping and driving systemic improvements within complex service environments
Depth of experience in conducting, synthesizing, and communicating qualitative research
Understanding of web and mobile user interface design best practices
Relentlessly curious mindset, never satisfied with easy answers
Equal parts systems thinker and advocate for users
Highly resourceful, reliable, and detail-oriented
Ability to think strategically around trade-offs and short term vs. long term benefits
Ability to build and form strong relationships with the internal team and external partners
An adaptive, empathetic, collaborative and positive mindset
Excellent written and verbal communication skills, technical and otherwise
Must be legally authorized to work in the United States and meet any other requirements for government contracts for which they are hired
Candidates who are offered a job with Nava must possess work authorization that does not require sponsorship by their employer for a visa now or in the future
May be subject to a government security investigation and must meet eligibility requirements for access to classified information or applicants who are eligible for security clearances
Please include a portfolio with your application. Applications without an online portfolio will not be considered.
Preferred
Benefits
Health coverage — comprehensive medical, dental, and vision plans to support your overall health needs
Insurance coverage — Nava provides disability, life, and accidental death insurance at no cost
Time off — vacation, holidays (including Juneteenth), and floating holidays to rest and recharge
Company holidays — enjoy 12 paid federal holidays each year on top of your regular PTO
Annual bonus — when Nava meets its goals, eligible employees receive a performance-based annual bonus
Parental leave — paid time off for new parents, plus weekly meals delivered to your home
Wellness program — full platform offering physical, mental, & emotional health resources & support tools
Virtual care — see doctors online with no copay through UnitedHealthcare’s virtual visit program
Sabbatical leave — earn extended unpaid leave after continuous service for personal growth or rest
401(k) match — Nava matches 4% of your salary to support your retirement savings plan
Flexible work — remote-first environment with flexibility built around your schedule and responsibilities
Home office setup — company laptop & setup assistance provided via Staples for remote work needs
Utility support — monthly reimbursement to help offset eligible home office utility expenses
Learning opportunities — internal training programs and resources to help grow your professional skills
Development opportunities — LinkedIn Learning access & an annual allowance for courses, tuition, & certs
Referral bonus — get rewarded when you refer great people who join the Nava team
Commuter benefits — pre-tax commuter programs to support in-office travel when applicable
Supportive culture — A collaborative and remote-friendly team environment where people genuinely care
Nava is a consultancy and public benefit corporation that makes government services simple, effective, and accessible to all.
