Comcast is a Fortune 50 leader in media and technology, dedicated to transforming customer experiences across all channels. The Specialist User Researcher will be responsible for researching and defining user experiences to support product user interface designs, with a strong emphasis on accessibility, while collaborating with product managers, designers, and frontline agents throughout the product development lifecycle.
Drive research initiatives on a specific product or product area connecting to the broader product vision.
Demonstrate a command of usability and accessibility standards in partnership with interface design disciplines and principles.
Develop and conduct user experience studies to gain user insights, validate concepts, and drive the development of broad reaching user interface designs.
Develop new research and test theories that lead to alternative, leading-edge solutions.
Integrate user research findings into product strategy.
Champion efforts to ensure inclusive and accessible designs.
Partner closely with designers, product managers and other strategists to identify the opportunities of our frontline workforce tools.
Collaborate with project stakeholders to understand business goals and roadmaps, and to identify and frame opportunities for research for the product strategy, user, and internal capacity.
Facilitate research debriefs, brainstorming exercises, and other workshops that utilize design thinking approaches to fuel ideation and evaluate product design.
Review competing products and recommend solutions that differentiate our organization's products from those of competitors.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Qualification
Required
Bachelor's Degree
2-5 Years of relevant work experience
User Experience (UX) Research skills
Design skills
Qualitative User Research skills
Preferred
Benefits
Best-in-class Benefits
Expert guidance
Always-on tools
Comcast is a media and technology company that connects millions of people to the moments and experiences that matter most. It is a sub-organization of SkyShowtime.
