Children’s Wisconsin is a nationally recognized health system dedicated to the health and well-being of children and families. The Experience Coordinator supports experience studies, communications, events, training programs, and customer feedback initiatives to improve the patient and family experience across the organization.
Serves as an enterprise wide experience ambassador, promoting a culture of exceptional experience for children and families. Coordinates and contributes to experience studies, team projects, and other priority initiatives that drive experience awareness, engagement and improvements at Children's Wisconsin. In addition, will help craft stories and develop communications to share with teams across the organization
Coordinates engagement, participation, documentation and communication for user experience and voice of the customer initiatives, including studies, usability tests, co-design sessions, advisory committees and focus groups
Supports the development of narratives around experience study insights through presentations, journey maps, and other experience outputs
Manages content, usability testing and updates to Experience related pages on the Children’s intranet site
Partners with key stakeholders to publish experience newsletters, articles and presentations, including content development, design and timely distribution
Manages team inbox and intake processes, supporting requests and triaging if appropriate
Coordinates skills based training programs, including promotion, participant tracking, location logistics, materials distribution, participant evaluations and follow up communication
Supports the execution of experience events, programs and initiatives, by managing workplans, communicating timelines and coordinating assigned activities
Qualification
Required
Bachelor's Degree in communication, business or experience related field
1+ years of related professional work experience (internship experience can be considered)
Excellent written and verbal communications skills
Strong critical thinking and analytical skills
Good project and time-management skills
Proven ability to meet deadlines
Strong attention to detail
Focuses on the customer/patient
Demonstrated ability to value differences
Strong interpersonal skills
Excellent content writing skills
Preferred
Experience with surveys
Previous patient or user experience background
Benefits
The Childrens Hospital Research Institute is a research institute dedicated solely to the health and well-being of children.
