ZS is hiring an Experience Strategist to help clients create meaningful, human-centered experiences across channels. The role supports experience design strategy, customer research, design deliverables, prototyping, and collaboration with clients and cross-disciplinary teams, with a focus on healthcare and life sciences.
Support the design and delivery new services, products, and brand experiences that solve customer problems, increase brand value and inspire people
Support the creation of best-in-class Experience Design deliverables to articulate customer research insights and craft a broad range of design artifacts including experience maps, user journeys, service blueprints, and personas
Partner and collaborate with cross-disciplinary teams through all phases of design process including alignment with client, understanding context, developing insights, exploring and defining opportunities, setting strategy, creating actionable/tangible design expressions, communicating vision, and guiding go-to-market strategies
Support qualitative customer research using design, behavioral, ethnographic, and market research techniques and apply insights to inform design decisions
Elicit requirements through a range of activities from planning and leading stakeholder interviews, working from problem statements, articulating business objectives and asking the right questions in the right ways to inform design thinking processes
Participate in cycles of rapid iteration to prototype experiences across mediums and realize a final solution
Help prepare for the presentation of design solutions with precision and personality to variety of business stakeholders, clients, and internal colleagues
Support the team to be able to convey strategy and direction through a masterful mix of visual and verbal communication
Assist in the crafting of exceptional stories that connect the dots of user needs, concepts, design principles and experience details, both within the team and out to clients
Help plan and facilitate Design Thinking workshops to support creative collaboration and evangelize customer centricity with clients and colleagues
Serve as an active member of the practice. Have and share ideas about design and new ways to approach challenges
Qualification
Required
Open to candidates with backgrounds in experience design, design research, design strategy, and service design (and related disciplines)
The candidate need not demonstrate mastery in all areas – but must be open to developing, with our support, their skillsets across this spectrum of qualifications with time and experience
Bachelor's degree required in one of design/design strategy/design research/service design/industrial design, psychology, anthropology or a related discipline focused in social science and design communication, with a demonstrated record of academic success
1-3+ years of experience applying Design Thinking methods to reach successful business outcomes
Excellent communication and collaboration skills with experience working with all levels of management in obtaining consensus on project requirements and deliverables
Experience with the user centered design (UCD) process and designing complex, multi-channel experiences for customers
Well versed in the craft of Experience and/or Service Design Thinking
Exposure to design research techniques such as ethnography, contextual inquiry, user interviews and usability testing, as well as in-depth practice incorporating findings from research studies into the experience design process
Demonstrated ability to multitask and work effectively on several projects simultaneously in a matrixed and fast paced environment
Proven capability to balance ideation, conceptual thinking and tactical execution
Robust and diverse portfolio featuring human-centered experience design work that led to positive business outcomes
Additionally, we seek individuals with the following personal skills:
Curious, results-driven, confident, and committed to professional growth
Can work independently, prioritize time, and quick on their feet
Good interpersonal skills, with the ability to listen to, and build rapport with research participants, designers, and cross-disciplinary project teams
Strong written and oral communication skills, and the ability to communicate design direction and best practices in a clear, compelling way
Team oriented, builds strong relationships at every level of the organization and is a dynamic motivator. Can work well in cross-functional teams, including designers, business consulting teams, and project managers
Fluency in English
Client-first mentality
Intense work ethic
Collaborative spirit and problem-solving approach
This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship
Preferred
Advanced degree is an asset
demonstrated experience in the Life Sciences and Healthcare industry are an additional asset
Exposure to and comfort with foresight/futures methodologies will be considered an additional important asset
Comfortable supporting business development efforts and some exposure to healthcare program management
Benefits
Cross-functional skills development & custom learning pathways
Milestone training programs aligned to career progression opportunities
Internal mobility paths that empower growth via s-curves, individual contribution and role expansions
Robust skills-building programs
Multiple career progression paths
Internal mobility
A deeply collaborative culture
A flexible and connected way of working, combining work from home and on-site presence at clients/ZS offices for the majority of the week
ZS is a management consulting and technology firm that partners with companies to improve life and how we live it.
