Nuuly is hiring a Jr. UX Content Strategist to create and manage customer-facing content across its digital experiences. The role partners with design, product, engineering, and marketing teams to develop, publish, and maintain clear, accessible content that supports members throughout their experience.
Draft copy for operational messaging (operational emails, SMS, etc.) partnering with the creative team to keep it aligned with brand voice
Write education content, including FAQs and Help Center content
Leverage AI conversational design best practices to inform language for AI agents
Write accessibility copy — voiceover/screen-reader text and ARIA labels — for new and existing experiences
Draft first-pass UX copy for product features
Write App Store release notes
Partner with UX Designers, Strategists, Product Managers, and Engineers in an agile, sprint-based environment to take content from concept to shipped experience
Present copy and content strategy to stakeholders in clear, digestible formats, and incorporate feedback with speed and care
Publish and manage content in Nuuly’s CMS
Maintain the Operational Email Copy Doc as the single source of truth for live operational copy
Support periodic audits of site content for accuracy and consistency
Support AEO (answer engine optimization) content execution and reporting using tools like Profound
Qualification
Required
Bachelor's degree or equivalent experience in a related field (UX, HCI, Communications, Marketing, English, Psychology, or similar)
0–2 years of experience in UX writing, content design, or content strategy (internship or agency experience welcome)
When applying, please include a portfolio or writing samples that demonstrate your process and ability to write across different digital channels
Preferred
Experience working in an agile/sprint environment alongside Product Managers, Designers, and Engineers
Technical competency with tools such as Figma, FigJam, and Jira
Familiarity with accessibility basics (ARIA, screen reader behavior)
Familiarity with SEO/AEO basics
Comfortable working in a CMS (e.g., Contentful)
Practical experience using AI tools (e.g., ChatGPT, Claude) for work tasks
Strong written and verbal communication skills, with an eye for clarity and consistency
Detail-oriented and organized, especially when managing recurring deliverables
Curious and eager to learn, with a natural interest in UX tools, content strategy, and emerging technology
Adaptable and solution-oriented in a fast-paced, evolving environment
Confident presenter, comfortable sharing work and ideas clearly with stakeholders across teams
A kind, collaborative teammate who connects easily with others and keeps the customer in mind
Benefits
Medical, dental, and vision benefits, subject to location and employment-status availability and eligibility
PTO, subject to location and employment-status availability and eligibility
Generous employee discounts, subject to location and employment-status availability and eligibility
Retirement savings, subject to location and employment-status availability and eligibility
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