Product Design Associate

New York, NY

Full-time

Onsite

$90K/yr - $112K/yr

Entry Level

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers and businesses. As an Experience Design Associate (Product/UX), you will contribute to user experience design in the digital banking platform, focusing on enhancing customer journeys and collaborating with cross-functional teams to deliver impactful solutions.

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Responsibilities

Contribute to the design and development of user experiences for mid-sized features or small collections of features, ensuring alignment with user needs, business goals, and platform standards
Apply interaction design principles to create seamless and engaging user flows and interactions across multiple platforms, with awareness of channel consistency
Design and iterate end-to-end payments journeys (initiation → review → authorize → confirmation/receipt → activity/history), emphasizing clarity, trust, and operational readiness
Produce UX deliverables including journey maps/task flows, information architecture, wireframes, prototypes, and production-ready specifications (states, behaviors, validations, and error handling)
Participate in iterative design processes; incorporate user feedback and insights to improve the overall experience and reduce friction in transactional workflows
Support the implementation of inclusive and accessible design practices (WCAG 2.1 AA), considering diverse backgrounds and abilities
Define and document states and edge cases common to payments and digital banking (e.g., pending/processing, rejected, canceled, failed/returned, cutoff-time scenarios, duplicates, degraded service)
Help gather and synthesize information on market trends, relevant research, and user behavior to inform design decisions and contribute to the team’s strategic thinking
Support delivery through build and release by answering implementation questions, participating in QA/UAT, and iterating based on findings and feedback

Qualification

Required

2+ years of experience (or equivalent expertise) in Product/UX / Experience Design in the digital product space
Strong grounding in interaction design and visual design fundamentals, with a focus on creating functional, clear, and aesthetically coherent experiences
Demonstrated proficiency in storyboarding, wireframing, and prototyping to communicate and refine design concepts
Familiarity with accessibility guidelines, inclusive design practices, and assistive technology considerations
Experience with industry-standard design and prototyping tools (e.g., Figma; Sketch/Adobe acceptable depending on team)
Ability to communicate design rationale clearly and incorporate feedback from senior UX leads and stakeholders

Preferred

2–4 years of experience shipping enterprise/B2B experiences; financial services, payments, treasury, or regulated domain experience preferred
Portfolio demonstrating complex transactional workflows, including exception handling and post-transaction experiences (status, receipts, history)
Experience designing for entitlements/roles and approvals (e.g., maker/checker, dual approval, limits) and creating transparent, audit-friendly interfaces
Familiarity with payments concepts such as payees/beneficiaries, templates, scheduling, cutoffs, fees, statuses, returns/repairs and translating them into clear UX
Comfort designing data-dense interfaces (tables, filters, search, bulk actions) and scalable information architectures
Experience working with design systems at scale, applying components consistently and contributing improvements with governance and accessibility in mind
Interest in leveraging AI-enabled tools and capabilities to enhance design workflows and/or inform user experiences (e.g., using AI to accelerate exploration, prototyping, content iteration, or insight synthesis), with a strong focus on responsible and user-centered application
Metrics-oriented mindset: experience partnering on or using signals like completion rate, drop-off, error/repair rate, approval cycle time, and self-serve success to guide iteration

Benefits

Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching

With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.

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