dxw is an employee-owned agency of technology, design and delivery experts that works primarily with public and third sector organisations to build usable and accessible digital services. The Service Designer will work hands-on in multidisciplinary teams to design and improve public services, create service design artefacts, support clients, and contribute to the development of dxw’s service design practice.
Apply human‑centred service design methods to explore, shape and improve services across the full service lifecycle
Work on services at different stages, from early discovery and strategy to transformation and improvement of live services, in line with the Government Service Manual
Use a range of methods to identify challenges and opportunities across frontstage and backstage service experiences
Create clear and useful design artefacts, such as service blueprints, user journeys, flow diagrams and prototypes, to support shared understanding and decision‑making
Work as part of multidisciplinary, agile teams, often blended with dxw, client and partner colleagues
Collaborate closely with other designers, researchers, developers and delivery leads to design and test ideas
Communicate design ideas, insights and rationale clearly to a range of audiences
Support inclusive, collaborative ways of working within teams and with clients
Help teams and clients understand service design approaches and the value they bring
Support clients to build their own service design capability and skills where appropriate
Balance exploration and delivery, helping teams move forward while learning from evidence
Contribute to the development and improvement of dxw’s service design practices and ways of working
Support recruitment activity and contribute to strengthening the service design practice
Share learning, experiences and ideas with the wider design community at dxw
You will be a practitioner designer, spending most of your time working hands‑on on client projects
You will work with guidance and support from senior designers, while taking ownership of your own design tasks and outputs
You will be expected to collaborate closely with others and seek support when needed
You will contribute to a supportive, learning‑focused design community at dxw
Qualification
Required
Have around 2–3 years' experience working in service design or a related role
Believe in the value and impact that service design can bring to organisations and users
Are comfortable working as part of a multidisciplinary team
Work in ways that support inclusion, equity and accessibility
Have a working knowledge of agile methodologies
Have practical experience using human‑centred service design methods
Can create and explain design artefacts that help teams and clients understand problems and opportunities
Have strong communication skills and can articulate design ideas and insights clearly
Are curious, willing to try new things, and know when to ask for help
Are interested in contributing to and learning from the wider design community
Preferred
We are particularly interested in candidates with experience within the health and justice sectors
Benefits
A generous 28 days of annual leave per year, plus all England bank holidays.
A holiday buy and sell scheme, giving you the flexibility to customise your time off to suit you.
Up to 18 weeks of paid parental leave to support your family, depending on your situation.
A healthcare cash plan providing financial support to help cover everyday medical, dental, and optical costs, plus 24/7 confidential support and counselling whenever you need it.
Flexible hours to support your work-life balance, top-tier tech, and a home office budget to build a comfortable setup.
Full access to our London and Leeds offices, alongside a network of co-working spaces across the UK.
We’ll match your pension contributions up to 6%.
Comprehensive life cover.
Interest-free season ticket loans.
The Cycle to Work scheme.
dxw makes engaging and smart web projects for the public sector institutes.
