bet365 is one of the world's leading online gambling companies, focused on revolutionizing the industry since 2000. As a User Experience Research Analyst, you will shape North American sports products by turning customer insights into actionable input that informs product and business decisions, collaborating with various stakeholders in a fast-paced environment.
Supporting and contributing to generative and evaluative UX research initiatives
Analyzing qualitative and quantitative data to identify meaningful patterns and insights
Synthesizing findings into clear, structured outputs that highlight relevance and impact
Translating research insights into presentations that clearly communicate key takeaways, implications for product, business and customer experience
Presenting findings confidently to internal teams, with guidance and support
Building and maintaining relationships with internal teams and external partners
Taking ownership of assigned research tasks, timelines, and deliverables
Identifying gaps, risks, or opportunities and raising them early
Collaborating closely with designers, product managers, and fellow researchers
Applying best practices to ensure high-quality, accurate, and reliable research outputs
Qualification
Required
Strong familiarity with User Experience Research (UXR) methods and practices, including both qualitative and quantitative approaches
Educational background in a relevant field (business, psychology, human–computer interaction, design, journalism) or equivalent experience
Proficiency with user research, analysis, and design tools (e.g., Maze, SurveyMonkey, Figma, Sketch)
Strong research skills with the ability to quickly grasp complex topics and accurately analyze data
Ability to synthesize findings into concise, actionable insights with clear product and business implications
High attention to detail while comfortably switching between high-level concepts and specific data points
Clear written and verbal communication; confident presenting to peers and stakeholders
Critical thinking and curiosity to ask meaningful follow-up questions and challenge assumptions
Proven delivery of impactful research outputs (summaries, presentations, insight reports); effective collaboration with marketing, product, design, and business teams; strong organization and time management with the ability to work independently
Preferred
Openness to feedback and continuous learning; experience in online betting, gaming, or regulated digital products
Benefits
bet365 is an online gambling company that offers comprehensive in-play services for its clients.
