Paychex has been a leader in simplifying HR, payroll, and benefits for American businesses since 1971. The User Experience Researcher I will conduct usability studies and collaborate with Product Owners and UX Designers to provide insights that influence UX design and improve product development.
Partner with UX Designers and Product Managers to choose appropriate research method(s) in a fast-paced, rapidly changing environment; collaborate with Product Managers to incorporate complex technical and business requirements into research plans
Plan and implement usability studies. Includes proficiency in developing a research plan, screening and recruiting participants, facilitating sessions, analyzing results, and communicating results and recommendations.
Implement additional UX Research activities as needed, including surveys, focus groups, ethnographic studies/contextual inquiries, interviews, and usage analytics.
Stay current with new research or testing methods; willing to innovate and try new methods
Other duties as assigned to support the general purpose of the user experience function
Qualification
Required
Bachelor's Degree in Cognitive Science, Computer Science, Human Computer Interaction (HCI), Experimental Psychology, Anthropology, Information Science - Required
1 year of experience in applied research setting, or the equivalent combination of education and experience; expert in all aspects of Usability including usability testing, surveys, interviews, workshops, heuristic evaluations, contextual inquiry, personas, use-cases, site mapping, process flows, etc.
Preferred
Benefits
Medical coverage
Virtual wellness classes
Tuition reimbursement
401(k) + employer match
Adoption assistance
Financial assistance
Paid time off
Company holidays
Culture days
Comprehensive work-life balance programs
Ongoing learning opportunities
Paid time off for volunteerism
Paychex is a human capital management company that delivers advisory solutions in human resources, employee benefit solutions, and payroll.
