Resolve Tech Solutions is seeking a junior UX Content Writer for its retail-focused digital products. The role creates clear, concise, accessible, and customer-focused content for web and mobile experiences, collaborates with cross-functional product teams, and contributes to UX writing, content design, testing, and content governance.
Write and edit interface content including navigation, labels, buttons, forms, error messages, onboarding, notifications, help content, and other in-product copy
Use customer needs, research insights, and journey context to create content that is clear, useful, accessible, inclusive, and appropriate for the moment
Support UX designers from early concepts through implementation, contributing content that helps shape flows, hierarchy, interaction patterns, and the overall experience
Apply established voice, tone, terminology, and editorial standards to create consistent experiences across 7-Eleven and 7NOW digital products
Use and help maintain reusable content patterns, guidelines, glossaries, and design-system documentation
Work with UX designers, product managers, researchers, developers, legal, marketing, and other stakeholders to align content with customer and business needs
Participate in usability testing, content reviews, experiments, and design reviews; use feedback and insights to improve content
Review implemented experiences for accuracy, consistency, accessibility, grammar, and adherence to approved content and design standards
Qualification
Required
Equivalent experience may be considered instead of a degree
Years of Relevant Work Experience: 0–2 years, including internships, academic projects, freelance work, or related professional experience
Strong writing, editing, proofreading, and communication skills are essential
The ability to simplify information, write concise customer-focused copy, incorporate feedback, and collaborate effectively within a cross-functional product team is required
Preferred
Education: Bachelor's degree preferred in Communications, English, Journalism, UX, Design, Human-Computer Interaction, or a related field
Experience writing for websites, mobile apps, e-commerce, retail, loyalty, ordering, delivery, or other customer-facing digital experiences
Familiarity with UX writing, content design, accessibility, inclusive language, or user research
Experience using Figma or a similar collaborative product design tool
Familiarity with content standards, design systems, reusable content patterns, or editorial guidelines
Online portfolio or work samples demonstrating writing, editing, content design, or problem-solving. Work samples may include academic, internship, freelance, personal, or professional projects
Demonstrated ability to write concise, actionable microcopy for digital experiences or complex user flows
Ability to work within established brand voice, tone, terminology, legal, and compliance requirements
Working knowledge of user research and usability testing methods, including the ability to incorporate findings into content decisions
Understanding of information architecture, interaction design, and how content supports product usability
Ability to manage multiple assignments and priorities with guidance and communicate about priorities
Understanding of agile methodologies and how content design integrates into agile product teams
Excellent written, verbal, and presentation skills
Curiosity about customer behavior, language, digital products, AI, and emerging content-design practices
Comfort using AI-assisted writing and ideation tools responsibly while applying editorial judgment and established content standards
Ability to give and receive constructive feedback in collaborative design critiques and content reviews
Willingness to learn new tools, processes, and content-design practices
Benefits
Resolve Tech Solutions (RTS) is a technology services company focusing delivering SAP as a managed cloud service in public cloud.
