Kyndryl runs and reimagines mission-critical technology systems that drive business advantage. The UX Design Associate will design human-centered experiences for AI and autonomous agents, leading user research, interaction design, co-creation workshops, usability testing, and inclusive design initiatives.
Architect intentional journeys: You’ll lead user research to uncover pain points in the human-AI relationship, creating journey maps that turn the complexity of multi-step agentic reasoning into clarity for the end user
Design for non-deterministic UI: You will move beyond static wireframes to create dynamic interaction patterns that handle AI latency, ambiguity, and error states gracefully, ensuring users always feel in control of the autonomous process
Facilitate co-creation: Lead workshops and usability tests to balance desirability with feasibility, working closely with creative technologists and AI engineers to ensure the intelligence of the system matches the intuition of the user
Master Human-in-the-Loop (HITL): Design the critical hand-off moments where an agent needs human validation, ensuring that transparency and trust are built into every automated workflow
Champion ethical design: Advocate for accessibility and inclusive intelligence, ensuring that our AI experiences are equitable and work for all users across diverse backgrounds
Shape the interface era: Maintain a strong perspective on how agentic AI drives human-centered design, using clear storytelling to inspire alignment across the full design lifecycle—from discovery to delivery
Qualification
Required
•UX / experience design or a related field, with a strong portfolio of enterprise or innovation-studio projects
•Deep understanding of user-centered design, interaction design, and usability testing methods
•Comfortable facilitating co-creation sessions and presenting to clients
•A POV on how AI can drive human-centered design and co-creation
•Experience with emerging AI assistants (Figma Make, MiroAI, Adobe Firefly, Lovable, etc)
•Fluent in Figma or Sketch, or similar prototyping tools
•Experience working with developers / product managers to translate research into delivery
•Excellent communication skills in English
Preferred
•Direct experience with AI, agentic AI/UX and data-driven design is preferred
Benefits
Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans.
Medical and dental coverage
Disability benefits
Retirement benefits
Paid leave
Paid time off
If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.
Fully remote work arrangement
Be Well programs supporting financial, mental, physical, and social health
Personalized development goals aligned with your ambitions
Continuous feedback
Access to cutting-edge learning opportunities, including certifications with Microsoft, Google, and Amazon
Coaching and hands-on experiences
Kyndryl is an information technology and services company.
