Kyndryl designs, builds, manages, and modernizes mission-critical technology systems. The UX Design Associate will support user research and create wireframes, journey maps, prototypes, and experience concepts for intuitive, accessible digital products while collaborating with designers, researchers, engineers, and product teams. The role also provides early-career development in UX research, interaction design, accessibility, and AI-enabled experiences.
Support user research activities to better understand customer goals, challenges, and opportunities
Participate in interviews, workshops, usability testing, and other research activities
Organize research findings and help translate insights into design opportunities
Create journey maps, personas, workflows, and other experience design artefacts
Develop wireframes, user flows, prototypes, and experience concepts for digital products
Contribute to experiences that are intuitive, accessible, and easy to navigate
Translate customer needs and business requirements into practical design solutions
Apply human-centred design principles throughout the design process
Partner with designers, researchers, engineers, and product teams to develop customer-focused solutions
Participate in design reviews and incorporate feedback into evolving concepts
Help communicate design ideas through visual storytelling, presentations, and prototypes
Balance customer expectations, business goals, and technical considerations when developing solutions
Contribute to projects that incorporate AI-enabled experiences and digital innovation
Explore how evolving technologies can support better user experiences and customer outcomes
Use design and productivity tools to support research, ideation, and prototyping activities
Help evaluate new concepts through testing, feedback, and iteration
Build expertise in UX research, interaction design, accessibility, and digital product design
Learn from experienced designers through coaching, collaboration, and hands-on project work
Develop a portfolio of customer-focused design experiences
Expand your ability to solve complex problems through research, creativity, and collaboration
Qualification
Required
Bachelor's degree, associate degree, or equivalent practical experience completed recently or expected before start date
Academic, internship, volunteer, or project experience in UX design, human-centred design, interaction design, psychology, human-computer interaction, or a related field
Understanding of user-centred design principles and design thinking methodologies
Experience creating wireframes, journey maps, prototypes, user flows, or similar design deliverables
Experience using Figma, Sketch, Adobe Creative Cloud, or similar design tools
Ability to gather, organize, and interpret user feedback and research insights
Experience collaborating on team-based projects with multiple stakeholders
Interest in designing accessible, inclusive, and customer-focused digital experiences
Preferred
Portfolio demonstrating UX, product design, service design, or innovation-focused projects
Exposure to usability testing, customer research, or workshop facilitation
Familiarity with accessibility standards and inclusive design practices
Interest in AI-enabled experiences and emerging interaction patterns
Experience using AI-supported design or productivity tools such as Figma AI, Miro AI, Adobe Firefly, or similar solutions
Benefits
Eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans.
Medical and dental coverage
Disability benefits
Retirement benefits
Paid leave
Paid time off
If this is a sales commission eligible role, eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.
Hands-on experience
Learning opportunities
The chance to certify in all four major platforms
Employee learning programs with access to certifications, including Microsoft, Google, Amazon, Skillsoft, and many more
Company-wide volunteering and giving platform to donate, start fundraisers, volunteer, and search over 2 million non-profit organizations
Kyndryl Inclusion Networks provide support and advice
State-of-the-art resources and Fortune 100 clients
Benefits that give you choice, reflect the diversity of employees, and support you and your family through the moments that matter
Kyndryl is an information technology and services company.
