UX Research Coordinator

Milwaukee, WI

Full-time

Hybrid

$69K/yr - $129K/yr

Entry Level

Northwestern Mutual is a leading financial services company seeking a UX Research Coordinator to enhance their research practice's efficiency. The role involves managing logistics for research projects, including participant recruitment and scheduling, while supporting the broader design organization.

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Responsibilities

Coordinate research participant recruitment
Identify and recruit research participants per researcher specifications
Coordinate schedules of research participants, researchers, and stakeholders
Manage incentives
Manage lists of past and future research participants
Manage software systems used for data collection and analysis
Coordinate with Design Program Managers, Design Leads, and other stakeholders
Work as part of the larger Design Operations team and may be called upon to do operational work for the broader design organization.
If capacity allows, manage projects across the research organization.
Prepare study materials and data collection tools for research sessions
Schedule planning, research, and report-out sessions for researchers
Prepare data for analysis
Create and manage data repositories and handle records retention

Qualification

Required

Bachelor’s degree, or equivalent
Experience providing operational support to fast-paced research teams.
Experience with research participant recruitment
Demonstrated skills in increasing team efficiency.
Strong communication and organizational skills with attention to the right details to ensure operations run smoothly
An ability to anticipate and proactively solve logistical issues so your team knows they’ll never miss a beat when you’re coordinating their work

Preferred

2 years’ experience collaborating with live research teams.
Experience working in a highly regulated environment like healthcare or financial services.
Professional association with the Research Ops community.