UX Researcher

Atlanta, GA

Full-time

Hybrid

Entry Level

HD Supply is committed to creating a culture that promotes equity and respect. The UX Researcher will identify and execute research methods to understand customer needs and collaborate with cross-functional teams to drive innovation through actionable user insights.

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Responsibilities

Defines research problems and establishes the scope of projects with the experience team, ensuring all key issues are addressed effectively.
Designs research plans that strategically address knowledge gaps by identifying suitable participants who can provide valuable insights and perspectives.
Implements research methods to comprehensively understand and address identified gaps in knowledge, ensuring thorough and reliable results.
Collects high-quality data according to the research plan, ensuring adherence to best practices.
Analyzes raw data to identify themes and trends, highlighting insights to inform design and process improvements.
Presents and documents insights in an understandable format for relevant audiences, collaborating with the team to influence impactful decisions.

Qualification

Required

Typically requires BS/BA in a related discipline.
Certification may be required in some areas.
Generally 0-2 years of experience in a related field OR MS/MA and generally 0-1 year of experience in a related field.
Identifies and executes research methods to understand customer needs, ensuring insights are grounded in best practices and social sciences.
Collaborates with cross-functional teams to drive innovation through actionable user insights and supports the development of user-centric products.
Defines research problems and establishes the scope of projects with the experience team, ensuring all key issues are addressed effectively.
Designs research plans that strategically address knowledge gaps by identifying suitable participants who can provide valuable insights and perspectives.
Implements research methods to comprehensively understand and address identified gaps in knowledge, ensuring thorough and reliable results.
Collects high-quality data according to the research plan, ensuring adherence to best practices.
Analyzes raw data to identify themes and trends, highlighting insights to inform design and process improvements.
Presents and documents insights in an understandable format for relevant audiences, collaborating with the team to influence impactful decisions.
Works in compliance with established procedures and/or protocols.
Identifies and resolves readily identifiable, clearly defined problems.
Demonstrates skill in data analysis and techniques by resolving missing/incomplete information and inconsistencies/anomalies in routine research/data.
Nature of work requires general supervision; exercises judgment.
May be paired with a mentor.
Work typically involves regular process checks or review of output by a coworker and/or supervisor.
May provide general guidance/direction to or train junior level support personnel.

Preferred

Bachelor’s degree in a related field.
2+ years of research experience in an enterprise or eCommerce environment.
Demonstrated experience with service design and integrating legacy systems, such as SAP or other ERP platforms.
Experience conducting onsite and in-person research to gather user insights and feedback.

Benefits

HD Supply, a wholly owned subsidiary of The Home Depot, is a leading wholesale distribution company serving customers and their communities across the Multifamily, Institutional, Hospitality, Trades, Government Housing, Healthcare, Building Services and Education industries through an expansive network of over 100 distribution centers across the U.S.

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