MongoDB is a next-generation database that helps businesses transform their industries by harnessing the power of data. They are seeking a UX Researcher who will be involved in all stages of the product design lifecycle, focusing on understanding user needs and improving product experiences. The role requires collaboration with product teams to define research processes and influence design decisions based on user insights.
Understand our users and potential users by identifying their motivations, needs, expectations, and goals
Uncover areas of opportunity and identify actionable ways to improve the user experience of MongoDB products and services
Work closely with stakeholders to clearly define research problems, distilling technically complex requirements into actionable research plans
Ability to formulate specific, answerable, and practical questions, with the underlying desire to understand the “why" and “how"
Collect and analyze data through a wide array UX research methods including, but not limited to: field studies, surveys, competitive analyses, user interviews, card sorting, and live A/B testing
Translate research findings into actionable insights for diverse audiences, including product designers, product managers, engineers, and C-level executives
Serve as a subject matter expert on a portfolio of MongoDB products
Facilitate ideation sessions with product stakeholders
Qualification
Required
Undergraduate Degree in Psychology, Cognitive Science, Anthropology, Human Factors, HCI/CS or a related field
Well-versed in a variety of user research methods, and comfortable working with both qualitative and quantitative data
Demonstrate working knowledge of study design, qualitative and quantitative user research best practices, and experimental design
Superior communication skills and storytelling ability. You can properly contextualize research insights and articulate your thoughts clearly
Empathetic, communicative, creative problem solver, and a passionate user advocate
2+ years of experience
Preferred
Advanced degrees in relevant fields
Experience with software development or working knowledge of software developers’ workflows
Experience using user testing platforms and related software (i.e. usertesting.com, userzoom, qualtrics, etc.)
Experience working as a researcher in an industry with a specialized audience (e.g. developers, B2B, database, bankers, etc.)
Benefits
Equity
Participation in the employee stock purchase program
Flexible paid time off
20 weeks fully-paid gender-neutral parental leave
Fertility and adoption assistance
401(k) plan
Mental health counseling
Access to transgender-inclusive health insurance coverage
Health benefits offerings
MongoDB is a next-generation database that helps businesses transform their industries by harnessing the power of data.
