Comcast is a Fortune 30 global media and technology company seeking a User Researcher II to join their Connected Living team. The role focuses on conducting qualitative research to inform product decisions and improve user experiences across services like Xfinity Internet and Smart Home.
Run 1:1 interviews and contextual inquiry to understand needs, behaviors, and mental models; translate findings into opportunities and jobs-to-be-done.
Plan and moderate remote and in-person usability sessions, cognitive walkthroughs, and concept tests; identify issues, severity, and clear fixes.
Conduct heuristic evaluations; synthesize industry and market research; and produce competitive analyses.
Define research goals, write research plans, create screeners and discussion guides, and recruit participants.
Turn notes, clips, and observations into simple themes that explain the "why," and recommend next steps.
Communicate findings clearly in writing and in talks; comfortable presenting to groups, in person or virtual.
Invite Design, Product, and Business partners to observe and participate in studies to build first-hand understanding of user behaviors, mental models, and needs.
Qualification
Required
2–4 years in UX research or a closely related field, conducting qualitative studies end-to-end.
Hands-on experience with interviews, usability testing, and thematic synthesis; strong notetaking and observation skills.
Ability to deliver insights in a variety of formats—one-pagers, toplines, presentations, and working sessions—to maximize impact and help teams apply findings.
Practical knowledge of research ethics, privacy, consent, and inclusive practices.
Preferred
Graduate degree in Anthropology, HCI/UX Research, Psychology, Cognitive/Behavioral Science, Human Factors, or a related field—or comparable experience.
Experience with diary/longitudinal and field research.
Expertise in survey design and analysis.
Comfort partnering with product analytics to triangulate qualitative insights.
Experience with Adobe Creative Suite, Microsoft Office, and basic video editing.
Benefits
Best-in-class Benefits
An array of options
Expert guidance
Always-on tools
Comcast is a media and technology company that connects millions of people to the moments and experiences that matter most. It is a sub-organization of SkyShowtime.
