VIE - Merchandising & UX

New York, United States

Full-time

Onsite

New Grad, Entry Level

Diptyque Paris is a leading innovator in the home and personal fragrance market, seeking an energetic Merchandising & UX VIE to enhance their digital presence across North America. The role involves curating content, optimizing product merchandising, and improving the digital user experience to drive customer engagement and conversion.

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Responsibilities

Develop and maintain high-quality, brand-aligned content across North American e-commerce sites.
Optimize product pages, editorial features, imagery, storytelling, and promotional content to enhance discovery, engagement, and conversion.
Collaborate with Sr Digital Manager to plan content campaigns and measure performance with actionable recommendations.
Curate the online product assortment, ensuring strategic placement, pricing, and promotional visibility.
Design and optimize the site layout, navigation, and user experience to drive engagement and seamless conversion.
Partner with Retail Ops and HQ to implement omni-channel services and tailor content/merchandising for U.S. and Canadian markets.
Monitor KPIs for content, merchandising, and UX performance (traffic, conversion, AOV, engagement).
Identify gaps in product presentation, content, or site experience and propose actionable improvements.
Work with CRM to grow and activate the North American customer database through digital and in-store initiatives.
Collaborate with logistics and customer care to ensure a seamless North American customer experience.
Partner with marketing and retail teams to align campaigns, content, and merchandising strategies with local market preferences.

Qualification

Required

Strong experience in e-commerce content, merchandising, and UX optimization
Excellent communication, writing, and presentation skills
Luxury sector experience, with a strong sense of brand storytelling and digital curation
Highly organized, detail-oriented, and able to manage multiple projects across markets
Hands-on experience with Magento, Google Analytics, Google Ads, Meta Ads, and affiliate networks
Ability to navigate cultural differences and collaborate effectively across North America