Implementation Specialist - POS

United States

Full-time

Remote

Entry, Mid Level

Agilysys is a leader in hospitality technology software solutions, and they are seeking an Implementation Specialist to support the installation and training of their software and hardware solutions at client sites. This role is crucial for ensuring successful client onboarding and contributes to customer satisfaction through high-quality implementations and operational support during go-live periods.

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Responsibilities

Support onsite implementation of Agilysys software and hardware solutions, including system configuration, testing, and deployment
Partner with Project Management to understand customer requirements and assist in designing system configurations that optimize operational efficiency
Assist in managing project scope, ensuring documentation is clear, accurate, and aligned with project deliverables and timelines
Identify and communicate project risks, working with project teams to support mitigation strategies and escalation processes
Gather and assess site readiness requirements, providing recommendations to ensure successful installations
Coordinate with integration teams to ensure interfaces and system components are properly scheduled, tested, and deployed
Develop training materials and deliver training sessions to end users, ensuring effective system adoption
Provide on-site and remote support during go-live, assisting users and troubleshooting operational issues
Document implementation processes and outcomes to support transition to Customer Care for ongoing support
Collaborate with clients and internal teams to continuously improve implementation processes and best practices

Qualification

Required

Bachelor's degree in a related field or equivalent experience in hospitality, technology, or IT environments
2–3 years of experience in system implementation, IT support, or hospitality operations
Basic understanding of business operations and accounting practices
Willingness and ability to travel extensively (up to 90%), including domestic and international travel
Strong communication skills with the ability to engage customers and internal teams effectively
Solid problem-solving and analytical abilities
Ability to manage multiple tasks and priorities in a fast-paced environment
Customer-focused mindset with a commitment to service excellence
Ability to work independently with a high level of initiative
Proficiency in Microsoft Office tools
Adaptability and flexibility in changing project environments
Collaboration and teamwork across cross-functional groups
Positive, team-oriented attitude with a strong work ethic
High level of accountability and ownership of assigned tasks
Willingness to go above and beyond to meet client expectations
Resilient and able to perform under pressure during critical project phases
Detail-oriented with strong organizational skills
Eager to learn new technologies and processes
Professional, customer-facing demeanor