Synchrony is a premier consumer financial services company delivering a complete digitally enabled product suite. The Senior Testing Analyst will be responsible for analyzing and executing test scripts related to billing statements, ensuring system configuration changes are tested and validated, and collaborating with various teams to enhance testing processes.
Analyze and execute specific test scripts based on request/project type from the statement teams
Analyze test results on mainframe screen (Green screen), errors or bugs
Measure control effectiveness using predetermined scripts to determine overall process quality
Implement billing statement requests related to overlays and messages; including test validation and implementation for pre and postproduction
Assist requesters with projects impacting billing statements; including inserts, overlays, CITs, messaging, required verbiage display, and marketing offers
Strong adherence to SLAs on timelines, accuracy & Compliance
Strong presentation skills and ability to communicate results to various levels of the organization
Exposure to QA activities is a must. Identify, own and drive issues to resolution
Support basic test automation activities based on project needs. Identify automation capabilities, assist in script creation/maintenance, and execute automated test suites (using tools/frameworks aligned to the team)
Build, enhance, and maintain Power BI dashboards using tools like (Power BI/ Tableau) to track QA metrics (defect leakage, execution progress, pass/fail trends, SLA adherence, cycle time) and provide actionable insights to stakeholders
Develop and automate recurring QA reporting by connecting Power BI to relevant data sources (Excel/SharePoint/SQL as applicable), ensuring data accuracy, refresh reliability, and governance
Analyze trends from dashboards and testing outcomes to identify gaps, recommend process improvements, and support root-cause analysis
Basic knowledge of machine learning concepts to support AI-enabled analytics use cases
Qualification
Required
Bachelor's Degree or, in lieu of degree, a high school diploma/GED and 2 years of experience in Marketing, Operations, Financial Services, or project management
2 years participating in team efforts
Experience in design, testing & validation of requirements
Good understanding of MS office tools (Excel, Word, & Power point)
Outstanding communication, relationship building, influencing, and collaboration skills
Strong analytic and problem-solving skills with ability to manage multiple priorities
Preferred
Knowledge of the marketing process, with strong interest in leveraging new-age analytics and visualization tools (e.g., Power BI dashboards) to track performance and improve decision-making
Knowledge of financial services systems; Fiserv, First Data, Content Navigator, Consumer Center
Handson experience on excel macros or test automation concepts using python/selenium
Working knowledge of AI/GenAI concepts and prompt engineering (writing/refining prompts, validating outputs), with the ability to identify and build AI-driven QA/analytics use cases
Hands-on experience with database/query tools (SQL) for validation, reconciliation, and root-cause analysis
Desire to learn, grow, and become a subject matter expert, with a proactive learning mindset toward emerging tools and technologies
Software testing experience in BFSI
Demonstrated ability to creatively solve problems, develop new tactics, and address implementation obstacles
Flexible and able to adapt to the changing needs of the business, including quickly ramping up on new platforms, reporting tools, and AI-driven solutions as priorities evolve
High energy, enthusiasm, and self-motivation
Benefits
Flexibility and Choice for all employees
Best-in-class employee benefits and programs that cater to work-life integration and overall well-being
Career advancement and upskilling opportunities
Enhanced Flexibility and Choice offered in Synchrony India
Flexible work hours with availability required between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally)
Synchrony is a consumer financial services company.
