Experience Design Senior Associate

Plano, TX

Full-time

Onsite

Entry, Mid Level

JPMorganChase is a leading financial services firm that helps nearly half of America’s households achieve their financial goals. The Experience Design Senior Associate will contribute to impactful user experiences in the digital financial space, collaborating with senior UX leads to design and develop user experiences for mid-sized features or small collections of features.

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Responsibilities

Contribute to the design and development of user experiences for mid-sized features or small collections of features, ensuring alignment with user needs and business goals.
Apply interaction design principles to create seamless and engaging user flows across web, mobile, and branch platforms.
Participate in iterative design processes, incorporating user feedback and insights to improve the overall user experience.
Support the implementation of inclusive design practices, considering diverse backgrounds and abilities.
Gather information on market trends, user research studies, and user behavior analyses to inform design decisions and contribute to strategic thinking.

Qualification

Required

2+ years of experience or equivalent expertise in experience design or a related UX discipline within the digital product space.
Experience in visual design and interaction principles, focusing on creating aesthetically appealing and functional digital experiences.
Proficiency in storyboarding, wireframing, and prototyping to effectively communicate and refine design concepts.
Familiarity with accessibility guidelines, inclusive design practices, and assistive technologies.
Exposure to industry-standard design and prototyping tools (e.g., Figma, Sketch, or Adobe Creative Suite).

Preferred

Experience designing user journeys leveraging AI for personalization, automation, and predictive features.
Proficiency with AI-powered design tools and rapid prototyping platforms.
Ability to collaborate effectively with technical teams to create intuitive, user-centered AI experiences.
Commitment to ethical, inclusive, and accessible design for AI-driven products.

Benefits

Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching

With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.

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