Accenture is a leading global professional services company that helps clients build their digital core and optimize operations. As a Junior Service Designer, you will support interaction and service design activities, contributing to the creation of meaningful products and services that enhance user experience.
Participate in gathering user needs through research, uncover deep insights, generate innovative concepts, and design how people will interact with the products and services we create
Contribute to service and experience design activities, including facilitating client workshops, conducting user interviews, and participating in creative brainstorming sessions
Engage in a user-centered design process that spans all phases of development, from identifying service opportunities to coordinating service delivery implementation
Support the creation of Service & Experience design deliverables such as behavioral customer segmentation, experience maps, user journeys, service blueprints, interaction models, process documentation, and workflows
Actively participate in client workshops to co-create solutions and drive impactful outcomes
Be an ambassador for service and human-centered design within Accenture and the broader design community by attending, organizing, and contributing to studio and community events, workshops, and conferences
Qualification
Required
A relevant completion of a bachelor's degree or diploma showcasing foundational knowledge and training in design research, interaction design, and service design across digital and physical touchpoints
At least 6 months of hands-on experience with design tools like Figma, Sketch, or Adobe Creative Cloud, enabling the creation of experience maps, user journeys, service blueprints, interaction models, user flows, and wireframes
At least 6 months of collaborative experience in developing experience maps, user journeys, service blueprints, interaction models, process documentation, and workflows
Familiarity with rapid prototyping methods, including paper sketching, 3D foam models, and/or digital prototypes
A strong curiosity about technology and its impact on design solutions, with a willingness to explore and integrate emerging trends
A commitment to broadening your skillset into adjacent specializations while refining mastery of your primary expertise
Eligibility for Reliability Clearance Status is required
Preferred
More than 1 year of experience in tools like Microsoft Office, Adobe Creative Suite, Figma, Sketch, InVision, Axure, Confluence, or JIRA
Experience working collaboratively with customers and cross-functional team members to deliver impactful solutions
Bilingual proficiency in French and English
Benefits
Accenture is a professional services company that provides solutions in strategy, consulting, digital, technology and operations.
