Allied Properties REIT is a leading owner and operator of distinctive urban workspace in Canada’s major cities. They are seeking a User Experience Partner to assist in cultivating an engaging user experience for their tenants and to manage day-to-day user inquiries and concerns.
Assist in the management of all users, dealing with day-to-day questions and concerns including billing issues, lease inquiries, service amenities and special requests
Assist with the day-to-day management of the portfolio
Liaise with Technical Services team members to ensure user concerns are addressed in a timely manner and service levels are maintained
Collaborate on user appreciation ideas and events, waste reduction initiatives and tenant survey requirements
Provide a high level of customer service to all clients, colleagues and users requiring assistance
Ensure timely completion of all property related information requests and filing
Assist in emergency situations
Assist property teams with user focused communications, projects and programs
Embody and support Allied’s safety and security program
Qualification
Required
2-5 years of experience working in a customer-driven administrative role
Exceptional customer service skills
Strong verbal and written communication and people skills, including a proven ability to build relationships
Strong computer skills, with excellent knowledge of MS Excel and MS Word
Strong organization and multi-tasking skills
Strong communication skills
An ability work under pressure in a fast-paced environment
Preferred
Previous Yardi experience an asset
Benefits
Allied Properties REIT is an unincorporated, closed-end real estate investment trust created under the laws of the Province of Ontario.
