8am is a professional business platform dedicated to empowering client-focused professionals. In this role, the User Researcher will conduct independent research to uncover user insights and collaborate with cross-functional teams to drive user-centered solutions that align with business objectives.
Conduct generative and evaluative research across product experiences with methodological rigor
Collaborate closely with product managers, designers, data analysts, and leaders to identify possible research goals and timelines
Create compelling presentations and reports to communicate learnings and recommendations
Develop a deep understanding of user needs and pain points for 8am’s legal practice management product suite, acting as the voice of the user
Identify strategic opportunities that address user needs and create business value
Qualification
Required
2-5 years industry experience where you conducted qualitative user research
Demonstrated track record of leading research projects with a focus on connecting your work to the broader business strategy and making progress against key outcomes
Strong storytelling and presentation skills to create artifacts and share research findings in ways that are tailored to and motivate cross-functional stakeholders
Experience with B2B, legal tech, practice management or SaaS products
Preferred
Fluency in Spanish is a plus, but not required
Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation
Benefits
Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees.
Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members.
Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents.
Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching.
Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development.
Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually).
Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform.
At AffiniPay, we’re continuously tackling exciting and interesting problems to define the direction of the financial technology industry and transform the way professionals work.
